Nice that you want to get in touch with us. We look forward to your message. We have summarized a few common questions and answers for you so that nothing goes unnoticed or that your concerns can be resolved beforehand. We're a small team and unfortunately we don't always get to reply within 48 hours. So maybe you should first take a look at the list of questions below. Otherwise, feel free to contact us via the contact form!
When will your products be shipped?
We usually ship our products within 5 working days. In individual cases it can also happen that we ship later. Our textiles are individually printed on demand by our partner in the Rhineland (Germany) after you have placed your order and sent directly to you. Here, too, it is usually the case that these products are dispatched/ready for dispatch within 5 working days. In individual cases, there may also be delays here.
With which shipping service provider/logistics do you ship?
Our products are usually only shipped with DHL & Deutsche Post. In exceptional cases we switch to UPS or DPD. You usually get a shipment tracking and then see for yourself when your package will arrive.
More information at: https://studioschoen.shop/policies/shipping-policy
Where do you ship your products from?
Our textiles are finished directly on-demand, i.e. only after ordering, only for you, individually and resource-saving with our motifs and sent directly to your shipping address by our textile finisher (partner company in the greater Cologne area, Germany). All print and printed materials and other items are shipped from our Studio Schön® in Trier, Germany. When it comes to shipping costs, we always make sure that we choose the best model for our customers. More information about shipping: https://studioschoen.shop/policies/shipping-policy
How much does shipping cost you?
In general, we always offer standard shipping with the following costs per order:
Standard shipping costs Germany 5.90 euros per order
Standard international shipping costs (EU delivery area) EUR 9.90 per order
How does the return process work for you?
Of course we hope that you like the product you have purchased and that you are confident in your purchase. If this is unfortunately not the case, you should know that if you want a return, you as the customer will have to pay for the return shipping yourself. We do not offer free returns. You can find information on this topic in the footer menu under "Returns and refunds" or directly via this link https://studioschoen.shop/pages/retoure
. For sustainable reasons, please think carefully beforehand whether a return is really necessary. Thank you for your understanding!
What are the sizes of your textiles?
What is the quality of your Studio Schön® textiles?
For our clothing and organic bags, we work with a great European label that only uses fair, ecological and recycled materials and organic quality for its textiles. Everything has the GOTS, OCS, GRS and OEKO-TEX® seals of approval. They are printed exclusively for you by our partner in Germany using an ecological printing process with water-based pigments and on-demand directly after your order. This allows us to offer you our textiles individually, quickly and without overproduction.
Is local pickup possible in Trier?
You can currently only order our products in the online shop and have them delivered directly to the address of your choicehave it delivered. In the future we want to offer open shop days in our studio in Trier. At the moment we only offer delivery. But if you absolutely want a pick-up (except for textiles, as these are sent to you on demand by our textile finisher) so simply order in the online shop and send us a message to "bestellung(at)studioschoen.de". Then we can arrange an individual pick-up date with you and as a thank you issue you a voucher (worth 5.90 euros) for the shipping costs, which you can redeem in the shop with your next order.
You can easily use the contact form below to contact us directly or send us an email, depending on the question:
Questions about invoices:
Questions about returns:
General Questions & Miscellaneous:
We kindly ask you to refrain from telephone inquiries, as our small team is not (yet) able to always take personal calls. Thanks very much!
With the following contact form, your message will reach us directly: