Return & Refund

 

You really want to return one of the beautiful products? Did you think it through?...Ok. You'll surely have a good reason for it.

This return process applies to returns with a reason - this also applies if you may have received the wrong product or a product with a defect. We have put together a few important points about returns for you below.  


CAN I RETURN (RETURN/RETURN) A PRODUCT?

In addition to the statutory right of withdrawal (right of withdrawal applies to the entire range), you can return textiles (exclusively the textiles product area) within 14 days after delivery of your order, as well as after prior written notification. The goods must be in perfect new condition and be able to be resold. Only undamaged and unworn goods can be returned. If we receive damaged goods back, we cannot confirm the return and must refuse the return. Please do not send goods and products back to us without being asked or notifying us. We only accept returns that have been registered and confirmed by us. We want to avoid returns in the textile sector and think about the environment. Please only order the size that suits you and use the measurement charts/size charts for our textiles. Please refrain from returning stationery, prints, posters, postcards and the like. If a product has a defect or has not been delivered to you correctly, the return process here also applies to you. Thank you for your help!

WHAT DOES RETURN SHIPPING COST?

Returns are with us Not free of charge. You will incur costs of 5.90 euros for the return if you use our Retourenportal uses. Or you can send the goods to us directly with DHL/Deutsche Post in new condition (packaged and undamaged goods) for a fee in insured shipping.


DO I HAVE TO REGISTER A RETURN?

Yes. You should always make a return notification by email and state the reason for your return request. The email address for returns is return(at)studioschoen.de. Alternatively, you can also return the return quickly and easily via our Retourenportal register and send.


IS THERE A DIGITAL RETURNS REGISTRATION (RETURNS PORTAL)?

Yes. We have a returns portal where you can also register your returns online. The link to the returns portal is: https://studioschoen.shipping-portal.com/rp/. You can then use our portal to create a return label (return shipping label) and hand in the return at a post office (DHL/Deutsche Post). The costs for the return amount to 5.90 euros and will be deducted and/or offset against the refund. You pay for your return.

 

WHAT ARE THE REFUND OPTIONS?

You have a total of 3 refund options:
1) You can exchange an item
2) You get your money back
3) You will receive a voucher for the shop
We deduct the costs of 5.90 euros for the return shipment from the reimbursement amount and offset this against the reimbursement amount.


WHEN WILL I RECEIVE THE REFUND?

We usually process returns within 5 working days of receipt in our studio. In stressful times, there may be occasional delays. You will receive an e-mail from us with further information and the progress and procedure of the refund including refunds and/or exchanges. Your returns will be processed in any case and you will always receive an email from us. Please understand that refunds can take longer. We always try to process all returns and returns as quickly as possible.