Do you really want to return one of the beautiful products? Have you thought it through?... Ok. You surely have a good reason for it. Of course, you have a 30-day return policy on all our textiles.

This return process applies to returns with a reason – this also applies if you have received the wrong product or a product with a defect. We have compiled a few important points about returns for you below.

CAN I RETURN A PRODUCT (RETURN/RETURNS)?

You have a 30-day return policy.

In addition to the statutory right of withdrawal (which applies to the entire range), you can return textiles (exclusively the textile product category) within 14 days after delivery of your order, as well as after prior written registration. Furthermore, we are happy to grant you additional days for your possible return. You can exchange or return your goods within 30 days of purchase. The goods must be in perfect new condition and resellable. Only undamaged and unworn goods can be returned. If we receive damaged goods back, we cannot confirm the return and must reject it. Please do not send goods and products back to us unsolicited and unannounced. We only accept registered and confirmed returns. We want to avoid returns in the textile sector and think about the environment. Please only order the size that fits you and use the size charts of our textiles. We kindly ask you to refrain from returning stationery, prints, posters, postcards, and similar items. If a product has a defect or was not delivered correctly to you, the return process also applies to you here. Thank you for your help!

WHAT DOES THE RETURN SHIPPING COST?

Returns are not free of charge with us. You will incur return costs of 5.90 euros (domestic DE) or 9.90 euros (international EU) if you request a return label from us. Or you can send the goods directly to us at your own expense by insured shipping with DHL/German Post/Post/DPD/UPS in new condition (packaged and undamaged goods), chargeable, to Studio Schön®, Franz-Ludwig-Straße 21, D-54290 Trier. If no return goods are sent to us, we cannot process a refund. Please ensure proper return shipping.

DO I HAVE TO REGISTER A RETURN?

Yes. You should always register a return by email and state the reason for your return request. The email address for returns is retoure(at)studioschoen.de.

WHAT REFUND OPTIONS DO I HAVE?

You have a total of 3 refund options:
1) You can exchange an item
2) You get your money back
3) You receive a voucher for the shop

We deduct the costs of 5.90 euros (domestic DE) or 9.90 euros (international EU) for the return shipping from the refund amount and offset this against the refund sum – unless you paid for the return shipping yourself directly.

WHEN WILL I RECEIVE THE REFUND?

Usually, we process returns within 5 – 10 working days after receipt at our studio. In busy times, there may occasionally be delays. You will receive an email from us with further information and the progress as well as the process of the refund including repayments and/or exchanges. Your returns will be processed in any case and you will always receive an email from us. Please understand that refunds may take longer. We always try to process all returns and refunds as quickly as possible.